Current Opportunities - Des Moines

Holmes Murphy & Associates is a privately held insurance brokerage firm offering business insurance solutions for property casualty, employee benefits, risk management, captive solutions and loss control. The dedicated career professionals at Holmes Murphy are passionate about delivering the highest-quality service while meeting the needs of our clients. We consistently seek the best talent in the industry to join our team and perpetuate this tradition of service. We are seeking a highly dependable and motivated professional to take on the role of Senior Client Service Consultant in the Property & Casualty department of our Des Moines office. If you have demonstrated exceptional customer service skills, at least five years of experience as a company underwriter or managing major accounts in Property Casualty, and want to take your career to the next level, we would like to talk to you! BASIC FUNCTION: The purpose of this position is to evaluate the needs and risks of existing clients, assist in creating an insurance program specific to client needs and strengthen the client relationship, while providing them with technical expertise in a professional and timely manner. This role includes understanding the client’s business operation and marketing those needs to the appropriate carriers to cover the risks of their business. Furthermore, the Sr. Consultant assists the sales team in the actual sales and marketing of new and renewal property/casualty insurance programs in accordance with established Agency and sales team goals and objectives. RESPONSIBILITIES: • Demonstrates exceptional customer service and operates as an effective partner with clients. • Investigates and identifies appropriate resources to resolve complex insurance issues ensuring client and sales team satisfaction. • Maintains an awareness of complex or significant claims situations and assists in claims process management as requested, to ensure client claim issues are satisfactorily resolved. • Maintains visibility with clients, fostering lasting relationships developed through professional and technical expertise, as well as, understanding client’s business needs. • Prepares client renewal reviews and applications, orders renewals, and ensures accurate invoicing as well as the completion of required documents. • Accountable for account accuracy by ensuring that on-line customer information, as well as items received by carriers are accurate and current to include; exposure schedules, policy formats, policy endorsements, premiums, and invoicing. • Manages various complex insurance plans such as claims made policies, loss sensitive risk funding plans, and loss development and loss forecasting. • Interprets policy contractual provisions, understands policy forms and general intent, develops manuscript endorsements to ensure appropriate action taken on coverage issues. • Participates in the new/renewal sales process to include; determining optimum markets for new/renewal accounts and prepares/deliver submissions. • Effectively coordinates client service responsibilities with Consultants and Account Managers. QUALIFICATIONS: • High School Diploma required; college degree preferred. • Minimum five years’ experience as a company underwriter or experience managing major accounts in an insurance agency or property/casualty company. • Active state-specific commercial insurance agent’s license, or ability to obtain within three months of hire. • Industry specified designations such as CPCU or ARM preferred. • Excellent knowledge of property casualty coverages and the ability to apply that knowledge in the performance of the job duties. • Ability to read, understand and analyze property casualty coverages, forms, and policies, as well as review business contract provisions and amend coverages to comply with provisions, as necessary. • Ability to review and understand business financial statements and identify exposures to loss from such statements. Available to work core business hours Monday – Friday, 8:00 AM – 4:45 PM and extended hours as needed.


Holmes Murphy & Associates is a privately held insurance brokerage firm offering business insurance solutions for property casualty, employee benefits, risk management, captive solutions and loss control. The dedicated career professionals at Holmes Murphy are passionate about delivering the highest-quality service while meeting the needs of our clients. We consistently seek the best talent in the industry to join our team and perpetuate this tradition of service. We are seeking a highly dependable and motivated professional to take on the role of Client Service Consultant in the Property & Casualty department of our Des Moines office. If you have demonstrated exceptional customer service skills, along with working knowledge of Property Casualty insurance and are looking to grow in your career, we would like to talk to you! BASIC FUNCTION: The purpose of this position is to evaluate the needs and risks of existing clients and assist them in creating an insurance program specific to those needs. This role includes understanding the client’s business operation and marketing those needs to the appropriate carriers to cover the risks of their business. The above service will be provided in a professional and timely manner. RESPONSIBILITIES: Client Service Duties: Demonstrates exceptional customer service and operates as an effective partner with clients to include, but not limited to the following: • Tracks expiration dates of current clients to ensure renewals are completed. • Reviews insurance in place and assess future need of client. • Evaluates and recommends insurance options for clients. • Consistently available for client inquiries, as well as responds to client requests in a timely and professional manner. • Maintains an awareness of all client service issues. • Researches and investigates client insurance issues. • Instigates meetings or telephone contact with clients to proactively address issues and explores opportunities to enhance services currently provided. • Investigates and identifies appropriate resources to resolve complex insurance issues ensuring client and sales team satisfaction. • May have responsibility for claim referral process management as follows: • Receives information on losses from the insured, claimants, or account executive and assist in referring the loss information to the appropriate company for processing. • Works with HMA Claims Department to provide follow-up, counsel, etc. as required to successfully complete the claim process for the client. Account Administration: • Prepares client renewal reviews and applications, orders renewals, and ensures accurate invoicing, as well as, the completion of required documents. • Accountable for account accuracy by ensuring that on-line customer information, as well as items received by carriers are accurate and current to include; coverages schedules, policy formats, policy endorsements, premiums, and invoicing. Technical Duties: • Manages various complex insurance plans such as claims made policies, loss sensitive risk funding plans, and loss development and loss forecasting. • Interprets policy contractual provisions, understands policy forms and general intent, develops manuscript endorsements to ensure appropriate action taken on coverage issues. Marketing/Sales Process Duties: • Participates in the new/renewal sales process to include; determining optimum markets for new/renewal accounts and prepares/deliver submissions. • Identifies and pursues opportunities for the sale of additional lines of insurance, as well as additional agency services such as loss control accomplished by understanding client business needs and in fostering strong client relationships. • Works with the sales team and Sr. Consultant, Client Service in obtaining submission data from prospects or clients to include losses, payroll, sales projections, company history, product brochures and other desired services. • Evaluates renewal quotes and as necessary interfaces/negotiates with carrier underwriter with sales team’s assistance, if required. • Develops and maintains relationships with company underwriters and representatives to develop broad product knowledge and effectively resolve client service issues. Team Duties: • Effectively coordinates client service responsibilities with Consultants and Account Managers. • Develops and maintains positive work relationships with team members to include; participating in team meetings, providing back up when necessary, communicating information, and effectively problem solving as situations arise. • Develops and maintains positive working relationships with Holmes Murphy staff to ensure customer needs are met. • Assists with development and mentoring of Account Managers. KNOWLEDGE, SKILLS, AND ABILITIES: • General knowledge of property casualty coverages and the ability to apply that knowledge in the performance of the job duties. • Ability to read, understand and analyze property casualty coverages, forms, and policies, as well as review business contract provisions and amend coverages to comply with provisions, as necessary. • Ability to learn to develop insurance markets, to analyze simple to complex coverage requirements, to identify appropriate resources, and to resolve insurance issues. • Ability to acquire and maintain an active state-specific property/casualty insurance agent’s license. • Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team members. • Ability to work effectively both independently as well as in a team environment to attain team and Agency goals. • Knowledge of organizational methods and the ability to manage multiple tasks/duties simultaneously. • Ability to operate standard office equipment such as; computer, calculators, copier, telephone, and fax machines, etc. • Experience with computer data entry required; working familiarity with Sagitta, Excel and Word. • Ability to learn and use carrier websites, and other programs such as Zywave, Modmaster, and others as required for the position. • Ability to perform simple to complex mathematical calculations. • Ability and willingness to consistently participate in internal and external educational opportunities to enhance knowledge of current insurance topics or relevant system improvements. • Ability and willingness to continue industry related education, such as CIC or ARM designation (recommended). • Ability to keep current on industry trends and develop relationships with contacts within the industry. • Ability to work daily and extended hours as necessary. QUALIFICATIONS: • High School Diploma required; college degree preferred. • Three to five years’ experience in an insurance agency or company. • Active state-specific commercial insurance agent’s license, or ability to obtain within three months of hire. • Industry specified designations such as CIC or ARM, helpful. • Available to work core business hours Monday – Friday, 8:00 AM – 4:45 PM. Qualified applicants may apply online at: https://home.eease.adp.com/recruit/?id=9024111 EOE Pre-offer background check required. www.holmesmurphy.com


Primary Training Location: Dallas, TX and/or Des Moines, IA Placement Locations: Various Midwest & Southwest locations to include Dallas, TX and Des Moines, IA The Brainery for Corporate Health, Wealth and Risk is a leadership development program that gives you the chance to join one of the largest employee-owned insurance advisory companies. The program prepares a select group of recent college graduates as well as established professionals to succeed as members of the Holmes Murphy organization. Program Synopsis: The Brainery is a multi-phase, two year development program with various US placements available. Program participants begin their journey in Dallas, TX for the first 8 – 10 weeks of training. Afterwards, they move to regional offices across the Midwest and Southwest for on-the-job training. The Brainery offers participants brief experience along various learning paths: • Medical school: Understand the production and prevention of disease • Business school: Develop crucial sales, service, financial and relationship-building skills while gaining hands-on experience consulting corporate clients • Law school: Become an expert in PPACA/ACA (also known as Obamacare), the healthcare reform act which was the most significant regulatory overhaul of the U.S. healthcare system since 1965. Program Benefits: It is critical to learn from successful industry leaders and subject matter experts. Our program offers extensive networking, mentoring and coaching opportunities as well a structured learning approach that includes classroom-based and hands-on training in the following areas: • Holmes Murphy and insurance industry knowledge • Underwriting practices and financial concepts • Product overview and technological capabilities • Presentation skills training • Negotiations training • Preferred Qualifications: • 3.0+ GPA • Willingness to travel and/or relocate • Previous sales, service or administrative work experience • Demonstrated leadership capabilities • Good communication skills – verbal, written and presentation • Ability to develop and maintain strong business relationships • Time and workload management skills • Analytical and problem-solving skills • Sales, business or finance majors/certifications are a plus but not required • Professional and HR designations such as CEBS, CLU, PHR or SPHR helpful but not required • Ability to obtain Life & Health or Property & Casualty insurance license within three months of regional office placement • Ability to operate a computer and working knowledge of Microsoft programs such as Excel, PowerPoint and Word.


Creative Risk Solutions, Inc., a TPA owned by Holmes Murphy & Associates, is seeking a highly dependable and motivated professional to join their team as Compliance Consultant in West Des Moines. If you have excellent communication skills and find it enjoyable to comply with rules and regulations, this could be the right fit for you! BASIC FUNCTION: To respond to all compliance requests from insurance carriers, states, and other vendors as needed. To serve as a resource for compliance related issues and to troubleshoot areas of compliance as needed. RESPONSIBILITIES: • Maintain a log of all carrier related compliance reports and their due dates to ensure that timely compliance is achieved. • Design and implement needed data analysis with the Database Analyst for compliance reports to ensure that the compliance is as accurate and efficient as possible. • Complete all standard compliance requests and special requests for carriers, NCCI, States, and other vendors as needed. • Work with Liability and Workers Compensation Managers to ensure that the staff is collecting, coding, and recording the data necessary to achieve compliance for all lines of business. • Keep abreast of compliance changes in the industry and communicate to staff, managers, and clients as needed. • Provide routine maintenance on reports to keep up with the changes in the required information to be provided. • Create relationships with the carriers to ensure that new regulatory information comes to CRS and communicate that information with affected parties. QUALIFICATIONS: Education: College Degree preferred, or equivalent job experience. Experience: 1 – 2 years insurance claims or compliance experience preferred, but not required. KNOWLEDGE, SKILLS & ABILITIES: • Capable of exercising discretion, in confidential matters. • Ability to communicate well with persons at all levels of authority in writing or verbally with strong and effective communication. • Ability to work with detail, follow directions and maintain a high level of accuracy. • Multi-task oriented, ability to prioritize work, voluntarily extend hours, and work with a wide variety of compliance minded individuals. • Excel and Word knowledge and expertise needed. • If not knowledgeable of all component pieces of WC and Liability claims upon hire, will train in order to understand where to go to get the information requested. We offer a competitive benefit and salary package.


Posted: Wednesday, October 22

We are seeking a highly dependable and motivated professional to take on the role of Complex Claim Executive on the Property Casualty team in our West Des Moines office. If you have a minimum of ten years of experience with large property and/or casualty claims handling experience, we want to talk to you! We may be flexible filling this position as a part-time or full-time basis, depending on top candidate preference. BASIC FUNCTION: Manage both client and producer expectations, maximize insurance recovery on specific large and/or complex claims and advocate for best client claims results. Responsibilities: As a collaborative team member: • Provide client and producer an adaptive leadership in all matters related to the specific claim. • Research and understand the claim as presented. • Initiate calls to the producer and account manager to gather helpful background information and get up to speed with the unique service requirements of the client. • Initiate call(s) to the appropriate client contact(s) to outline and distinguish your role. • Identify any client expectations and goals for recovery or defense of the specific claim. • Analyze coverage and then initiate calls to the producer advising them on strategies to maximize insurance recovery and outline any potential coverage issues. • Initiate call(s) to the client and advise them on strategies to maximize insurance recovery and outline any potential coverage issues. • Educate the client and producer by outlining likely developments and their reasons. • Prepare the client for the nature and scale of documentation that will be necessary to maximize recovery of their insurance claim. Hold them accountable for that preparation. • Initiate offers to educate other members of the client team to ensure they are working from the same page. • Whenever a client prefers, take the lead and act as an advocate in situations where the client and carrier cannot agree. • Advise client on how to best prepare and submit claim documentation to maximize recovery. • Advise if a meaningful errors and omissions issue develops that may create a conflict of interest. Qualifications: • Minimum 10 years’ experience with large property and/or casualty claims handling experience, especially with a strong background in first party claims • College degree preferred. • AIC/CPCU or other insurance related education preferred. • Commercial Lines Property & Casualty insurance license required upon hire.


Holmes Murphy & Associates is a privately held insurance brokerage firm offering business insurance solutions for property casualty, employee benefits, risk management, captive solutions and loss control. The dedicated career professionals at Holmes Murphy are passionate about delivering the highest-quality service while meeting the needs of our clients. We consistently seek the best talent in the industry to join our team and perpetuate this tradition of service. Innovative Captive Strategies, a Holmes Murphy company in West Des Moines, is seeking a highly dependable and motivated professional to take on the role of Employee Benefits Assistant to assist in the basic operations of the department and provide support for staff in accordance with Holmes Murphy’s business objectives and standards of excellence. This position requires a high level of accuracy and an attention to detail and timelines, as well as strong knowledge and skills in Microsoft Excel. Major Responsibilities: • Provide support for Employee Benefit Staff. • Intake information needed for underwriting and inputs into models for client proposals. • Assist in preparing and reviewing client communication materials, plan documents, RFPs, proposals, etc. • Prepare monthly experience reports and supporting materials. • Provide administrative support in the form of photo copying, maintaining department files, creating correspondence and forms, preparing client binders, etc. • Perform special projects and other duties as requested. • Occasional travel to client and vendor locations. • Employ Holmes Murphy & Associates Policies and Procedures to execute all job related responsibilities. Knowledge, Skills, and Abilities: • Excel proficiency regarding formulas, graphs, formatting is required. • Ability to perceive departmental needs and effectively communicate to meet those needs. • Ability to effectively communicate with office personnel and external customers/vendors using exceptional verbal and written skills. • Ability to learn and utilize advance technology associated with job functions. • Ability to use a personal computer utilizing various software packages including but not limited to Word, Outlook, Excel and Power Point. • Ability to work with detail, follow directions and maintain a high level of accuracy. Qualifications: • 3-4 years’ experience in an administrative, clerical or related role. • High School diploma required, college degree preferred. • Previous work experience in insurance or related field preferred. • Working knowledge of Microsoft software packages such as, Word, Excel, Access and Powerpoint. Ability to effectively use the internet/intranet. • Ability to work effectively both independently as well as in a team environment to attain personal, team and company goals. • Ability to work daily and extended hours as necessary. We offer a competitive benefit and salary package.


We are seeking a highly dependable and motivated professional to take on the role of Loss Information Assistant on the Property Casualty Claims team in our West Des Moines office. If you are detailed, analytical and have advanced Excel skills, we want to talk to you! BASIC FUNCTION: To support the division and company overall vision, mission and strategy by managing client property casualty loss information. Responsibilities: • Determine, locate, gather and save client loss information. • Create, update, manage, share and properly save client loss information for client and internal use and analysis. • Create pro-active calendar of completion of such tasks. • Communicate progress and completion of these tasks to internal teams for each client. • Become familiar and efficient is use of various carrier PC websites and loss data retrieval services. • Keep an updated list of various carrier and TPA web sites and loss run access avenues. Cross-reference with other department personnel. • Advise team members of significant changes in data. • Create, manage, update and save Loss Development Triangles as requested. • Collect, save and manage appropriate loss data. • Enter and manage data in Loss Development software program. • Save and share Loss Development software program material on client specific schedule. • Save and share such data with client’s internal team. • Collect, sort, display and provide claim data trending analysis for internal claim professionals to review and share with clients as requested. • Save and share claim data analysis with clients internal team. • Input data into building evaluation software to generate report. Data must be provided by others. Qualifications: • At least one year of office experience preferred. • Property Casualty insurance background preferred. • High school degree required; College degree preferred. • Advanced excel skills and knowledge of other Microsoft office applications a plus. • Must have excellent organizational skills and the ability to manage multiple tasks/projects simultaneously. • Ability to work with detail, follow directions, and maintain a high level of accuracy, all in an organized fashion


Posted: Tuesday, October 21

Innovative Captive Strategies (ICS), a Holmes Murphy affiliate in West Des Moines, is seeking a highly dependable and motivated professional to take on the role of Risk Management Consultant. At ICS, we look at insurance in a bold new way. We discover new possibilities that will help our customers succeed. We challenge ourselves and our customers to be free thinkers. Then we help them seize their full potential. Encouraging them to look beyond the unexpected. To do business boldly. BASIC FUNCTION: The purpose of this position is to provide effective customer service in a professional and timely manner to all captive members. This position will assist in the efforts to ensure the proper services are provided in claims and loss control to all captive members. This position will assist in identifying trends and developing action plans to eliminate the exposures causing the most prevalent trends. RESPONSIBILITIES: Interpretation of loss trending for a group of clients and development of training and strategies to improve loss performance. Identification of clients needing additional services from a risk and safety standpoint and making recommendations to improve their safety and loss control programs. Development of curriculum and facilitation of workshops providing safety services and safety training to clients. QUALIFICATIONS: B.S. or B.A. degree required with a minimum of five years’ experience in Loss Control, Risk Management, Safety, and/or Human Resources. Ideal candidates will have work experience in either manufacturing or construction industry. Extensive travel required. Public speaking and group management skills a must. Knowledge of Property Casualty a plus.


Innovative Captive Strategies, a Holmes Murphy company in West Des Moines, is seeking a highly dependable and motivated professional to take on the role of Program Manager to coordinate and implement multiple workflow processes for ongoing operations of client captive insurance companies. This position requires excellent internal and external customer service skills and an attention to detail and timelines. Major Responsibilities: • Oversight, coordination, and implementation of multiple processes including: annual captive renewal, premium audits, endorsement requests, monthly reporting requirements and invoice approvals. • Coordinate internal and external material preparation for semi-annual captive board meetings. • Effectively integrate into agent and client relationships when new clients join a captive. • Become familiar with captive insurance company equity statements. • Become familiar with risk management programs. • Maintain client administrative management system. • Continually develops relationships with all professional partners including agency personnel, underwriters, third party administrators, actuaries, and domicile captive managers. Team Duties: • Develops and maintains positive work relationships with team members to include; participating in team meetings, providing back up when necessary, communicating information, and effectively problem solving as situations arise. • Develops and maintains positive working relationships with support staff outside the sales team to ensure customer needs are met. Qualifications: • Minimum five years experience providing customer service in an insurance company or agency environment. • High School diploma required, college degree preferred. • Active Property Casualty insurance license or ability to obtain within 90 days of hire. • Understanding of insurance agency and insurance company operations and workflows. • Ability to read and have a basic understanding of client financial statements. • Knowledge of and ability to read, understand and analyze property/casualty coverage forms and apply that knowledge in the performance of the job duties. • Working knowledge of Microsoft software packages such as, WORD, EXCEL, ACCESS and POWERPOINT. Ability to effectively use the internet/intranet. • Experience with agency management systems. • Ability to perform simple to complex mathematical calculations. • Knowledge of organizational methods and the ability to manage multiple tasks/duties simultaneously. • Ability to work effectively both independently as well as in a team environment to attain personal, team and company goals. • Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team members. • Ability and willingness to present at and participate in internal and external educational opportunities to enhance knowledge of current insurance topics or relevant system improvements. • Ability to keep current on industry trends and develop relationships with contacts within the industry. • Ability to work daily and extended hours as necessary.


Holmes Murphy & Associates is a privately held insurance brokerage firm offering business insurance solutions for property casualty, employee benefits, risk management, captive solutions and loss control. The dedicated career professionals at Holmes Murphy are passionate about delivering the highest-quality service while meeting the needs of our clients. We consistently seek the best talent in the industry to join our team and perpetuate this tradition of service. Innovative Captive Strategies, a Holmes Murphy company in West Des Moines, is seeking a highly dependable and motivated professional to take on the role of Account Executive. If you are highly motivated, have knowledge of employee benefits, and are eager to develop a sales career in the captive market, we want to talk to you! BASIC FUNCTION: To contribute to Agency profitability and value by developing new business and assuring quality service to customers in accordance with the established objectives and procedures of Innovative Captive Strategies. Responsibilities: • Develop and implement sales strategies, which result in achieving (or exceeding) new sales volume and profitability objectives. • Actively generate new sales leads through community activities, association meetings and qualified sales calls. Obtain expiration dates and other personal or company historical information to pre-qualify prospects. • Integrate all departments with accounts for the purpose of assuring long-lasting customer relationships and exceeding customer expectations. • Provide accurate and complete information on potential accounts and renewal accounts to the assigned account manager for the purpose of developing a complete insurance program presentation. • Help market these accounts, present proposals to prospects and clients, close sale, deliver policies. • Handles complex processing and claim situations with client and/or company personnel. • Responsible for collection of all premiums, including audits made subsequent to policy issuance, on all new accounts produced. (If Agency billed) • Maintains production reports and attends sales meetings as required. • Promotes the agency and the insurance industry in the community. • Participates in company and agency sales goals. • Support the development of the Account Managers, Senior Account Managers, and Client Service Executives. Knowledge, Skills and Abilities: • Capable of exercising discretion, in confidential matters, and using independent judgement. • Ability to learn and utilize advanced technology associated with job functions, including agency management systems. • Ability to learn standard underwriting procedures. • Ability to read, understand and analyze coverages, forms and policies. • Ability to provide own transportation and ability to travel. Qualifications: Education: High School Diploma required, college degree preferred. Experience: Previous sales experience required, preferably in employee benefits insurance. State specific licensing, i.e. Iowa Life & Health license, and industry specific professional designations are also preferred.



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Holmes Murphy is an Equal Opportunity Employer.


Disclosure to Executive Search Firms and Staffing Agencies:

 Holmes Murphy & Associates, Inc. does not accept contacts or resumes from any agencies, unless previous agreements have been made.  All unsolicited resumes will be considered Holmes Murphy & Associates' property, and Holmes Murphy will not be obligated to pay a referral fee.  This includes resumes submitted directly to hiring managers.