Holmes Murphy

We are seeking a highly dependable and motivated professional to take on the role of Assistant Account Manager to join the Commercial Property Casualty team in our West Des Moines office. If you have excellent customer service skills, along with working knowledge of Property Casualty insurance and are looking for an opportunity to grow with an Employer of Choice, we want to talk to you! BASIC FUNCTION: Assistant Account Managers are required to learn the responsibilities and necessary knowledge to perform the following duties independently: Responsibilities: • Prepare certificates, binders, auto ID cards and accident kits. • Process endorsements by checking coverages, invoice and update computer systems. • Order and suspend policy changes. • Maintain computer worklist, updating it for policies to be checked and renewal planning. • Maintain follow-up system for receipt of audits. • Review, analyze and summarize various types of data including audits, using standardized formats. • Investigate and correct omitted items and commission differences on audits and endorsements. • Maintain monthly reporting forms and follow up with Account Manager on information, as needed. • Prepare client renewal review folders. • Assist Account Managers on team with additional duties as needed. Qualifications: • Working knowledge of Property & Casualty insurance processes and concepts. • Customer service experience and excellent computer skills. • College degree, preferably with a minor/focus in insurance and/or one year administrative or Commercial P&C insurance experience. • Active Commercial Lines insurance license or the ability to acquire license within three months of hire. We offer a competitive benefit and salary package.

Holmes Murphy & Associates, the 26th largest independently held insurance brokerage company in the nation, is currently seeking an Information Technology intern for their office in West Des Moines during the 2013 – 2014 school year. This is an excellent opportunity to advance your knowledge, work with the latest IT tools and gain broad exposure to IT functions in a business setting. Job Duties: • Tech support • Troubleshooting with customers • Coordinating workstation moves • Assisting with upgrade projects • Replacing hardware components • Other duties as assigned Requirements: • College student pursuing degree in Information Systems or Computer Science majors preferred • Energetic and self-starter with a willingness to learn • Must have a positive attitude and strong customer service skills • Must have strong organizational, problem-solving, analytical, time management and communication skills • Must be able to lift up to 40 lbs. • Ability to work up to 20 hours per week This is a paid internship. The internship is expected to begin in August 2013.

Creative Risk Solutions, Inc., a Holmes Murphy company in West Des Moines, is seeking a highly dependable and motivated professional to take on the role of Liability Claims Specialist to provide high quality support and expertise by investigating, evaluating and resolving general/auto liability claims. BASIC FUNCTION: To provide high quality support and expertise to the Agency and its clients by investigating, evaluating, and resolving liability claims involving insureds of the Agency and ICS partners in accordance with the established objectives and procedures of Holmes Murphy & Associates and Creative Risk Solutions. Responsibilities: • Receive and gather information on losses from the insured, claimants, partner agencies or Account Executives • Adjudication of claims. Investigate bodily injury/liability claims and negotiate settlements when applicable. Enter and maintain accurate loss information on a computer system during the claim process, to include final settlement information. • Process interim and final settlement information, within settlement authority. Gather and direct additional materials to company as necessary. • Research information for responding to Account Executives, insureds and client questions. • Maintain direct communication with insureds and clients. • Perform customer service functions on a day to day basis such as answering client questions and handling complaints via telephone. • Maintain active contacts within the industry to keep informed of company practices and those at the other insurance agencies. Qualifications: • High school required; some college preferred. • At least two years experience adjusting property and casualty claims. • Knowledge of multi-state regulations, and prior insurance agency involvement helpful. • Excellent communication skills, organized and self-motivated. • Qualified candidates will be good listeners, naturally curious and influential in order to resolve claims in an efficient and agreeable manner. We offer a competitive benefit and salary package. Qualified candidates may apply at: https://home.eease.adp.com/recruit/?id=4135011 EOE Pre-offer background check required.

We are seeking a highly dependable and motivated professional to take on the role of the Account Manager Checker to join the Property Casualty team in our Des Moines office. If you have experience working in the insurance industry and have an Active Iowa Property Casualty Insurance agent license, or the ability to acquire a license within 3 months, we want to talk to you!

Innovative Captive Strategies, an affiliate of Holmes Murphy & Associates, is seeking a motivated professional Sales Team Coordinator to add to our team in our West Des Moines office. We are looking for an individual with a minimum of five years of Property Casualty and/or employee benefits experience. Experience with alternative risk financing, captives and program business preferred. BASIC FUNCTION: The purpose of this position is to coordinate and track all new business activities, coordinate/maintain team calendar and meetings, be responsible for organizing and prioritizing new business submissions, assist producers with sales materials and proposals, identify/develop new prospecting tools & events to help drive more sales activity, assist in training new AE’s, develop and formalize sales materials, develop and formalize additional marketing pieces, and assist in formalizing seminar based prospecting in accordance with established Agency and Sales Team goals and objectives. MAJOR RESPONSIBILITIES: • Track all new business activities. • Coordinate/maintain team calendar and meetings. • Organize and prioritize new business submissions. • Assist Producers with sales materials and proposals. • Identify/develop new prospecting tools and events to help drive more sales activity. • Assist in training new Account Executives. • Develop and formalize sales materials and formalize additional marketing pieces. • Assist in formalizing seminar based prospecting. • Perform other duties and tasks as assigned. QUALIFICATIONS: • High school diploma required; college degree preferred. • Minimum five years property & casualty insurance and/or employee benefits experience. Experience with alternative risk financing, captives and program business preferred. • Ability in exercising discretion in confidential matters and the use of independent judgment. • Excellent communication skills and the ability to apply those skills with persons at all levels of authority in written form as well as verbally. • Ability to be detail oriented, follow directions, and maintain a high level of accuracy. • Ability to learn and utilize advanced technology associated with job functions. • Ability to operate a personal computer utilizing various software packages to include but not limited to Excel, Word, and PowerPoint. • Complete multi-phased projects independently without supervision. • Team orientation and strong interpersonal and time management skills. • Ability to provide own transportation and ability to travel, as required. • Establish and maintain a good working relationship and demonstrate effective communication with client personnel at appropriate levels. • Ability to work daily and extended hours as necessary. • Ability to work or assist in special projects as necessary.

We are seeking a highly dependable and motivated professional to take on the role of Loss Control Consultant in the Commercial Property & Casualty Risk Management Division, in our West Des Moines office. If you are a safety and risk control specialist with experience in retail, convenience store (c-store) and/or petroleum industry, we want to talk to you! BASIC FUNCTION: To provide high quality technical advice to clients to assist them in developing an effective loss control and risk management program in an effort to prevent accidents and injuries and reduce costs in accordance with the established procedures of Holmes, Murphy & Associates, Inc. MAJOR RESPONSIBILITIES: • Provide support for the Property Casualty/Risk Management Division by delivering technical advice to clients to assist them in developing an effective loss control, risk management and/or safety program to prevent accidents/injuries and reduce costs in accordance with established procedures. • Provide safety program organization and management advice and support in identifying and correcting possible unsafe areas or practices by performing on-site inspections. • Prepare reports for client management indicating findings of audits of objectives and responsibilities. • Perform research and follow-up for clients on safety related issues and questions. • Perform on-site safety (mock OSHA) surveys for clients, including property and casualty. • Set safety goals, provide resources and evaluate long-term performance. • Provide on-site safety training seminars for client management and employees. • Review client safety handbooks and materials, provide comments as necessary. • Produce written loss control procedures and processes for clients. • Provide safety training materials to client management for distribution to employees. • Maintain current information on safety standards and procedures. • Maintain active contacts within the industry to keep informed of practices at other insurance agencies. • Complete Accident Trend Analysis as required. REQUIREMENTS: • Minimum two to five years experience loss control, risk or safety representative in the retail, convenience store (c-store) or petroleum industry. • Ability to work with detail, follow directions and maintain a high level of accuracy. • Ability to learn and utilize advance technology associated with job functions. • Capable of exercising discretion in confidential matters and use independent judgment. • Ability to type and use a personal computer utilizing various software packages, including but not limited, to Microsoft Word, Excel, PowerPoint and Outlook. • Ability to communicate well with persons at all levels of authority in writing, verbally, or in person. • Ability to perform multiple duties simultaneously during peak periods. • Willingness to pursue industry-related education and maintain active contacts in the industry. • CSP, ARM or other designations desirable. • Travel required. We offer a competitive compensation/benefit package. Qualified applicants may apply at: https://home.eease.adp.com/recruit/?id=950451 EOE Pre-employment background check required.

We are seeking a highly dependable and motivated professional to take on the role of Employee Benefits Senior Account Manager in our West Des Moines office. This is an excellent opportunity to work with a variety of clients and add value by acting as a consultant to Human Resources professionals. We work with hundreds of clients throughout the nation ensuring they receive exceptional service on a daily basis. If you have Employee Benefits experience, excellent customer service and communication skills and are looking for an opportunity to grow with an Employer of Choice in Des Moines, we want to talk to you! BASIC FUNCTION: The purpose of this position is to evaluate the needs and risks of existing clients and assist them in creating an insurance program specific to those needs. In addition, provide technical expertise, and develop/strengthen client relationships, as well as, to provide effective customer service in a professional and timely manner. Furthermore, assists Account Executives in sales and marketing of group employee benefit insurance programs, and suggests additional coverages and limits, based on their assessment, which reduce the client’s exposure in accordance with established Agency and Sales Team goals and objectives. MAJOR RESPONSIBILITIES: Sales Duties: • Assists the Account Executive in the sales process, to include, but not limited to; collecting information from the client/prospect, marketing the account, evaluating client needs, recommending insurance options, reviewing and negotiating quotes. • Develops presentation materials for all lines and products sold in the employee benefit area. • Assists the Account Executive or conducts client presentations. • Initiates opportunities to round accounts, to include presenting information to client with or without assistance from the Account Executive. Requires that the SAM review insurance in place and assess future needs of the client. Client Duties: • Communicates daily with insurance companies to ensure proper administration of accounts to include contract concerns, underwriting issues, claim situation, etc. • Services clients by telephone or occasionally traveling to customer site, on issues such as, but not limited to, answering questions on benefits, eligibility, claims, delivering administration kits and policies/endorsements, assisting with employee meetings etc. • Proactively addresses administrative issues between carrier(s) and client, communication “best practices” to clients, to include developing processes to ensure timely and accurate administration on accounts. • Advocate for the client, resolving claim issues, contract concerns, etc. as situations arise with the insurance carrier in a professional and timely manner. New Business/Renewal Duties: • Coordinates the implementation schedule on new and renewal business to include, but not limited to; scheduling and conducting employee meetings, preparing packets, ensuring administrative paperwork is complete. • Assists with the preparation of submissions on new or renewal business, ensuring applications to carriers are complete and provide accurate account information. • As requested, provides Account Executive summary information on clients program utilizing technology such as, Excel spreadsheets, PowerPoint presentations, etc. • Prepares periodic or routine correspondence to client based on the products and service provided within the client program. • Marketing –responsible for coordinating of marketing groups, negotiating with carriers, preparing and presenting options to clients and advising best options. QUALIFICATIONS: • Minimum 5 years experience in life/health insurance, employee benefits, human resources or provider organization. • Active Iowa Life/Health Insurance Agent License; or ability to obtain upon hire. • Ability to travel occasionally to client locations. • Strong analytical, multi-tasking and communication skills. • Strong computer skills with working knowledge of Word and PowerPoint; intermediate to advanced Excel skills required. • Available to work full-time, core business hours Monday – Friday, 8:00 AM – 4:45 PM.