Current Opportunities - Des Moines

Holmes Murphy has a rich history in the insurance brokerage industry. Founded more than 80 years ago, yet we are only in our 4th generation of leadership. Holmes Murphy has grown into a $110+ million company with nearly 600 employees and we are proud to be amongst some of the largest insurance brokers in the nation. We are also affiliated with four subsidiary companies – ACAP Health, Creative Risk Solutions, Employer Benefit Services and Innovative Captive Strategies. One of the most important aspects of Holmes Murphy is our entrepreneurial spirit. It is a feeling of pride of ownership in our company which motivates our employees. Private ownership means decisions are made by shareholders who are also employees of the company. It allows us to focus on doing what is right for our clients, our employees, our business partners and our communities. Our mission is to make a difference by promoting health, protecting wealth and delivering peace of mind. We take our expertise and knowledge of the insurance industry to help our clients find new and innovative ways to manage risk and take care of their employees. Internship Objective Many of Holmes Murphy’s leaders started as interns. Our objective of the internship program is to recruit new talent to the insurance industry, identify future leadership for Holmes Murphy, to hire interns post-graduation, to mentor graduates through a structured development program and lead them to career success. An intern can expect to be exposed to successful insurance professionals, receive direction from a dedicated mentor, learn about the insurance cycle and what it takes to be successful in this business. While students are not required to sell or work directly with clients during the internship, students will have many hands-on opportunities which allow them to develop a solid foundation and skills. Qualifications • Students available to work between June 2 – August 7 full-time hours, Monday – Friday, 8:00 AM – 4:45 PM at our West Des Moines, IA location. • Students pursuing a degree in Information Systems or Computer Science. • Students must have demonstrated leadership throughout high school and college career. • Student must have demonstrated multi-activity participation through extracurricular activities, volunteering or work experience. • Demonstrated acts of leadership are a plus. • Must be detail-oriented and organized with a passion for customer service. • Must have knowledge of application development and SQL database experience. • Must exhibit excellent problem solving, analytical, time management and communication skills.


Posted: Friday, February 20

Holmes Murphy has a rich history in the insurance brokerage industry. Founded more than 80 years ago, yet we are only in our 4th generation of leadership. Holmes Murphy has grown into a $110+ million company with nearly 600 employees and we are proud to be amongst some of the largest insurance brokers in the nation. We are also affiliated with four subsidiary companies – ACAP Health, Creative Risk Solutions, Employer Benefit Services and Innovative Captive Strategies. One of the most important aspects of Holmes Murphy is our entrepreneurial spirit. It is a feeling of pride of ownership in our company which motivates our employees. Private ownership means decisions are made by shareholders who are also employees of the company. It allows us to focus on doing what is right for our clients, our employees, our business partners and our communities. Our mission is to make a difference by promoting health, protecting wealth and delivering peace of mind. We take our expertise and knowledge of the insurance industry to help our clients find new and innovative ways to manage risk and take care of their employees. Internship Objective Many of Holmes Murphy’s leaders started as interns. Our objective of the internship program is to recruit new talent to the insurance industry, identify future leadership for Holmes Murphy, to hire interns post-graduation, to mentor graduates through a structured development program and lead them to career success. Interns working within our Corporate Marketing division will build upon their skills through hands-on exposure to all aspects of Corporate Marketing including social media, market research, and writing/editing. Interns will work alongside Corporate Marketing professionals and will learn the essential elements of a strategic marketing department. An intern can expect to be exposed to successful insurance professionals, receive direction from a dedicated mentor, learn about the insurance cycle and what it takes to be successful in this business. While students are not required to sell or work directly with clients during the internship, students will have many hands-on opportunities which allow them to develop a solid foundation and skills. Qualifications • Students available to work between June 2 – August 7 full-time hours, Monday – Friday, 8:00 AM – 4:45 PM at our West Des Moines, IA location. • Students pursuing a degree in Marketing, Communications, Journalism, or English. • Students must have demonstrated leadership throughout high school and college career. • Student must have demonstrated multi-activity participation through extracurricular activities, volunteering or work experience. • Demonstrated acts of leadership are a plus. • Must be detail-oriented and organized. • Must have proficient skills using Microsoft Office Suite, knowledge of Adobe Suite helpful. • Must exhibit excellent writing and interpersonal skills.


Holmes Murphy has a rich history in the insurance brokerage industry. Founded more than 80 years ago, yet we are only in our 4th generation of leadership. Holmes Murphy has grown into a $110+ million company with nearly 600 employees and we are proud to be amongst some of the largest insurance brokers in the nation. We are also affiliated with four subsidiary companies – ACAP Health, Creative Risk Solutions, Employer Benefit Services and Innovative Captive Strategies. One of the most important aspects of Holmes Murphy is our entrepreneurial spirit. It is a feeling of pride of ownership in our company which motivates our employees. Private ownership means decisions are made by shareholders who are also employees of the company. It allows us to focus on doing what is right for our clients, our employees, our business partners and our communities. Our mission is to make a difference by promoting health, protecting wealth and delivering peace of mind. We take our expertise and knowledge of the insurance industry to help our clients find new and innovative ways to manage risk and take care of their employees. Internship Objective Many of Holmes Murphy’s leaders started as interns. Our objective of the internship program is to recruit new talent to the insurance industry, identify future leadership for Holmes Murphy, to hire interns post-graduation, to mentor graduates through a structured development program and lead them to career success. Interns working within our Employee Benefits division will learn the basics of insurance from a brokerage standpoint and will be introduced to processes and procedures involved in the servicing of our employee benefits clients. An intern can expect to be exposed to successful insurance professionals, receive direction from a dedicated mentor, learn about the insurance cycle and what it takes to be successful in this business. While students are not required to sell or work directly with clients during the internship, students will have many hands-on opportunities which allow them to develop a solid foundation and skills. Qualifications • Students available to work between June 2 – August 7 full-time hours, Monday – Friday, 8:00 AM – 4:45 PM at our West Des Moines, IA location. • Students pursuing a degree in business, finance, or insurance. • Students must have demonstrated leadership throughout high school and college career. • Student must have demonstrated multi-activity participation through extracurricular activities, volunteering or work experience. • Demonstrated acts of leadership are a plus. • Must be proficient in Microsoft Office products, particularly Excel, Word, PowerPoint. • Must be detail-oriented and organized. • Students must have a genuine desire and interest in the field of insurance. • Must have demonstrated customer service skills and experience working within a team.


Holmes Murphy has a rich history in the insurance brokerage industry. Founded more than 80 years ago, yet we are only in our 4th generation of leadership. Holmes Murphy has grown into a $110+ million company with nearly 600 employees and we are proud to be amongst some of the largest insurance brokers in the nation. We are also affiliated with four subsidiary companies – ACAP Health, Creative Risk Solutions, Employer Benefit Services and Innovative Captive Strategies. One of the most important aspects of Holmes Murphy is our entrepreneurial spirit. It is a feeling of pride of ownership in our company which motivates our employees. Private ownership means decisions are made by shareholders who are also employees of the company. It allows us to focus on doing what is right for our clients, our employees, our business partners and our communities. Our mission is to make a difference by promoting health, protecting wealth and delivering peace of mind. We take our expertise and knowledge of the insurance industry to help our clients find new and innovative ways to manage risk and take care of their employees. Internship Objective Many of Holmes Murphy’s leaders started as interns. Our objective of the internship program is to recruit new talent to the insurance industry, identify future leadership for Holmes Murphy, to hire interns post-graduation, to mentor graduates through a structured development program and lead them to career success. Interns working within our Claims & Loss Control team will learn that for business to prosper, risk must be controlled. Interns will work on project that will allow them to learn how loss control programs can have a positive, bottom-line impact on company’s profitability. Interns will also be exposed through various projects to our claims reporting software and will learn how we analyze loss data and identify loss trends. An intern can expect to be exposed to successful insurance professionals, receive direction from a dedicated mentor, learn about the insurance cycle and what it takes to be successful in this business. While students are not required to sell or work directly with clients during the internship, students will have many hands-on opportunities which allow them to develop a solid foundation and skills. Qualifications • Students available to work between June 2 – August 7 full-time hours, Monday – Friday, 8:00 AM – 4:45 PM. • Students pursuing a degree in safety, construction management, business, finance, insurance or risk management. • Students must have demonstrated leadership throughout high school and college career. • Student must have demonstrated multi-activity participation through extracurricular activities, volunteering or work experience. • Demonstrated acts of leadership are a plus. • Students must have a genuine desire and interest in a future career in safety, loss control or claims in the insurance field. • Must have professional communication skills and be able to work well with a team.


Holmes Murphy has a rich history in the insurance brokerage industry. Founded more than 80 years ago, yet we are only in our 4th generation of leadership. Holmes Murphy has grown into a $110+ million company with nearly 600 employees and we are proud to be amongst some of the largest insurance brokers in the nation. We are also affiliated with four subsidiary companies – ACAP Health, Creative Risk Solutions, Employer Benefit Services and Innovative Captive Strategies. One of the most important aspects of Holmes Murphy is our entrepreneurial spirit. It is a feeling of pride of ownership in our company which motivates our employees. Private ownership means decisions are made by shareholders who are also employees of the company. It allows us to focus on doing what is right for our clients, our employees, our business partners and our communities. Our mission is to make a difference by promoting health, protecting wealth and delivering peace of mind. We take our expertise and knowledge of the insurance industry to help our clients find new and innovative ways to manage risk and take care of their employees. Internship Objective Many of Holmes Murphy’s leaders started as interns. Our objective of the internship program is to recruit new talent to the insurance industry, identify future leadership for Holmes Murphy, to hire interns post-graduation, to mentor graduates through a structured development program and lead them to career success. Interns working within our Property Casualty division will learn the basics of insurance from a brokerage standpoint and will be introduced to processes and procedures involved in the sales process for our property casualty clients. An intern can expect to be exposed to successful insurance professionals, receive direction from a dedicated mentor, learn about the insurance cycle and what it takes to be successful in this business. While students are not required to sell or work directly with clients during the internship, students will have many hands-on opportunities which allow them to develop a solid foundation and skills. Qualifications • Students available to work between June 2 – August 7 full-time hours, Monday – Friday, 8:00 AM – 4:45 PM. • Students pursuing a degree in business, finance, risk management, or insurance. • Students must have demonstrated leadership throughout high school and college career. • Student must have demonstrated multi-activity participation through extracurricular activities, volunteering or work experience. • Demonstrated acts of leadership are a plus. • Students must have a genuine desire and interest in a future career in sales within the insurance field. • Must have professional communication skills, be self-motivated and have a competitive drive.


Holmes Murphy has a rich history in the insurance brokerage industry. Founded more than 80 years ago, yet we are only in our 4th generation of leadership. Holmes Murphy has grown into a $110+ million company with nearly 600 employees and we are proud to be amongst some of the largest insurance brokers in the nation. We are also affiliated with four subsidiary companies – ACAP Health, Creative Risk Solutions, Employer Benefit Services and Innovative Captive Strategies. One of the most important aspects of Holmes Murphy is our entrepreneurial spirit. It is a feeling of pride of ownership in our company which motivates our employees. Private ownership means decisions are made by shareholders who are also employees of the company. It allows us to focus on doing what is right for our clients, our employees, our business partners and our communities. Our mission is to make a difference by promoting health, protecting wealth and delivering peace of mind. We take our expertise and knowledge of the insurance industry to help our clients find new and innovative ways to manage risk and take care of their employees. Internship Objective Many of Holmes Murphy’s leaders started as interns. Our objective of the internship program is to recruit new talent to the insurance industry, identify future leadership for Holmes Murphy, to hire interns post-graduation, to mentor graduates through a structured development program and lead them to career success. Interns working within our Property Casualty division will learn the basics of insurance from a brokerage standpoint and will be introduced to processes and procedures involved in the servicing of our property casualty clients. An intern can expect to be exposed to successful insurance professionals, receive direction from a dedicated mentor, learn about the insurance cycle and what it takes to be successful in this business. While students are not required to sell or work directly with clients during the internship, students will have many hands-on opportunities which allow them to develop a solid foundation and skills. Qualifications • Students available to work between June 2 – August 7 full-time hours, Monday – Friday, 8:00 AM – 4:45 PM and available 15 – 20 hours throughout the school year. • Students pursuing a degree in business, finance, risk management, or insurance. • Students must have demonstrated leadership throughout high school and college career. • Student must have demonstrated multi-activity participation through extracurricular activities, volunteering or work experience. • Demonstrated acts of leadership are a plus. • Students must have a genuine desire and interest in the field of insurance. • Must have demonstrated customer service skills and experience working within a team.


Holmes Murphy & Associates is a privately held insurance brokerage firm offering business insurance solutions for property casualty, employee benefits, risk management, captive solutions and loss control. The dedicated career professionals at Holmes Murphy are passionate about delivering the highest-quality service while meeting the needs of our clients. We consistently seek the best talent in the industry to join our team and perpetuate this tradition of service. We are seeking an eager and highly motivated professional to service our Property Casualty clients as an Account Manager on the Property Casualty team in Des Moines, IA. Basic Functions The purpose of this position is to support the sales and service team in providing professional and timely customer service. Account Managers are required to learn the responsibilities and necessary knowledge to perform the following duties independently: Responsibilities • Prepares certificates, binders, auto ID cards and accident kits. • Processes endorsements by checking coverages, invoices and updates computer systems. • Orders and suspends policy changes. • Follows established procedure for tracking policies to be checked and sent to clients. • Participates in renewal planning with team. • Maintains follow-up system for receipt of audits. • Reviews, analyzes and summarizes various types of data including audits, using standardized formats. • Reviews, analyzes and checks experience mods using available software. • Investigates and corrects omitted items and commission differences on audits and endorsements. • Maintains monthly reporting forms and follows up with Consultants, as needed. • Assists or prepares client renewal PSR document and updates applications as needed. • Prepares client renewal reviews documents to include copies of the PSR, applications, experience mod worksheet, loss runs and summary, schedules, and other pertinent information. • Invoices new and renewal policies, monthly installments, direct bill, and agency bill, and ensure the accuracy of this invoicing. • Accountable for account accuracy by ensuring that on-line customer information as well as items received by carriers are accurate and current, including coverage schedules, policy formats, policy endorsements, premiums, and then follow-up on pending changes. • Knows and uses various carrier websites for quoting purposes. • Prepares policies for delivery to customers and for our office records. • Develops and maintains positive work relationships with team members to include: participating in team meetings, providing back up when necessary, communicating information and effectively problem-solving as situations arise. • Orders loss runs and prepares loss summaries. • Performs special projects and other duties as requested. KNOWLEDGE, SKILLS, AND ABILITIES: • General knowledge of property casualty coverages and the ability to apply that knowledge in the performance of the job duties. • Strong written and oral communication skills; customer service orientation. • Experience with computer data entry required. • Ability to learn and use carrier websites, and other programs such as Sagitta, Zywave, Modmaster, and others as required for the position. • High level of organizational ability; able to handle and prioritize multiple tasks. • Ability to work independently. • Detail orientation and problem-solving ability. • Strong analytical skills, with ability to perform simple to complex mathematics computations. • Ability to maintain confidentiality. • Ability and willingness to consistently participate in internal and external educational opportunities to enhance knowledge of current insurance topics or relevant system improvements. Qualifications: • High school diploma required; college degree preferred. • Active state specific Property/Casualty Insurance license, or ability to acquire license within three months of hire. • Up to two years’ administrative/clerical experience, preferably in the insurance industry. • Ability to use a variety of computer programs and software (Word and Excel). • Excellent customer service skills, excellent verbal/written communication skills, and ability to complete duties in a professional and timely manner. • Available to work full-time hours, Monday – Friday, 8:00 AM – 4:45 PM.


Holmes Murphy & Associates is a privately held insurance brokerage firm offering business insurance solutions for property casualty, employee benefits, risk management, captive solutions and loss control. Innovative Captive Strategies, a Holmes Murphy company, is a company of captive insurance specialists dedicated to creating, implementing, and managing innovative risk management solutions for companies. Innovative Captive Strategies, in West Des Moines, is seeking a highly dependable and motivated professional to take on the role of Financial Analyst. If you are a Certified Public Accountant (CPA) and want to advance your career with a privately held, entrepreneurial firm, we want to talk to you! Major responsibilities for 10 to 30 small insurance companies (i.e. captives) include the following: • Compile, review, benchmark, and assemble fiscal year-end and interim financial information and reports. • Present financial information and facilitate discussions to Committees and Boards. • Liaison and foster relationships with hundreds of clients and professional partners. • Prepare/review monthly/quarterly/semi-annual financial reports. • Monitor and evaluate cash and investment balances. • Prepare financial statements including the preparation of journal entries and monitoring of investments. • Coordinate completion of actuarial reviews, tax returns, and financial statement audits. • Monitor and review compliance of bank covenants and insurance carrier collateral requirements. • Prepare budgets, distribution recommendations, and other financial projections. • Track, notify, and implement new accounting, tax, and regulatory reporting requirements. • Perform special projects as identified by the Assistant Vice President of Finance. Qualifications: • Accounting degree and CPA designation preferred • Minimum two years of accounting and/or auditing experience, preferably with insurance experience • Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team members • Ability to work daily and extended hours as necessary • Ability to travel domestically and internationally approximately 30 to 40 days per annum We offer a competitive benefit and salary package.


Holmes Murphy & Associates is a privately held insurance brokerage firm offering business insurance solutions for property casualty, employee benefits, risk management, captive solutions and loss control. The dedicated career professionals at Holmes Murphy are passionate about delivering the highest-quality service while meeting the needs of our clients. We consistently seek the best talent in the industry to join our team and perpetuate this tradition of service. We are seeking a highly dependable and motivated professional to take on the role of Complex Claim Executive on the Property Casualty team in our West Des Moines office. If you have a minimum of ten years of experience with large property and/or casualty claims handling experience, we want to talk to you! We may be flexible filling this position as a part-time or full-time basis, depending on candidate preference. BASIC FUNCTION: Manage both client and producer expectations, maximize insurance recovery on specific large and/or complex claims and advocate for best client claims results. Responsibilities: As a collaborative team member: • Provide client and producer an adaptive leadership in all matters related to the specific claim. • Research and understand the claim as presented. • Initiate calls to the producer and account manager to gather helpful background information and get up to speed with the unique service requirements of the client. • Initiate call(s) to the appropriate client contact(s) to outline and distinguish your role. • Identify any client expectations and goals for recovery or defense of the specific claim. • Analyze coverage and then initiate calls to the producer advising them on strategies to maximize insurance recovery and outline any potential coverage issues. • Initiate call(s) to the client and advise them on strategies to maximize insurance recovery and outline any potential coverage issues. • Educate the client and producer by outlining likely developments and their reasons. • Prepare the client for the nature and scale of documentation that will be necessary to maximize recovery of their insurance claim. Hold them accountable for that preparation. • Initiate offers to educate other members of the client team to ensure they are working from the same page. • Whenever a client prefers, take the lead and act as an advocate in situations where the client and carrier cannot agree. • Advise client on how to best prepare and submit claim documentation to maximize recovery. • Advise if a meaningful errors and omissions issue develops that may create a conflict of interest. Qualifications: • Minimum 10 years’ experience with large property and/or casualty claims handling experience, especially with a strong background in first party claims • College degree preferred. • AIC/CPCU or other insurance related education preferred. • Commercial Lines Property & Casualty insurance license required upon hire. We offer a competitive benefit and salary package.


Posted: Wednesday, February 18

Creative Risk Solutions, Inc., a TPA owned by Holmes Murphy & Associates, is seeking an experienced Workers’ Compensation Claims Specialist to handle workers’ compensation claims and related activity for designated self-insured accounts in states of Iowa, Nebraska and Illinois. This position has the flexibility to work from home. BASIC FUNCTION: To handle all workers’ compensation claims and related activity for designated accounts and to coordinate the activities, workflow, and delivery of worker’s compensation claim services for the department. RESPONSIBILITIES: • Receives, gathers and accurately transmits workers’ compensation information to the company, from communications with the insured, claimants, and internal staff in a timely manner. • Investigate, evaluate, and resolve lost time Workers’ Compensation claims, including litigated claims. • Mediates situations as they arise between the insured and the insurance company, to include researching coverage issues. • Enters and maintains accurate information on a computer system during the claim process, to include final settlement information. • Generates checks for indemnity and medical payments daily. • Compiles and interprets Workers’ compensation reports on designated accounts, as requested. • Participates in claim reviews and attending Risk Control Workshops when requested by agency partners or insureds, either in person or by phone. • Ability to adjudicate lost time claims in multiple jurisdictions. • Develops and monitors consistency in procedural matters of claim handling process within CRS. • Willingness to become licensed if required in jurisdiction where claims are handled. Qualifications: • Minimum of five year’s claim experience with strong background in Workers’ Compensation claim handling. • A high school diploma or GED equivalent required, college degree preferred. • Jurisdictional expertise and required licensing as needed in Iowa, Nebraska and Illinois • Knowledge of workers’ compensation insurance coverage and the ability to apply knowledge in the performance of the job duties. • Skillful knowledge of claims processing procedures. • Ability to work with persons under adverse or highly emotional conditions. • Knowledge of organizational methods and the ability to manage multiple tasks/duties simultaneously. • Willingness to pursue industry-related education. • If working from home, must have ability to travel limited amount to our home office in Des Moines, IA • Ability to work core business hours Monday – Friday, 8:00 AM – 4:45 PM and willingness to work extended hours, as necessary. We offer a competitive benefit and salary package.


Holmes Murphy & Associates is a privately held insurance brokerage firm offering business insurance solutions for property casualty, employee benefits, risk management, captive solutions and loss control. The dedicated career professionals at Holmes Murphy are passionate about delivering the highest-quality service while meeting the needs of our clients. We consistently seek the best talent in the industry to join our team and perpetuate this tradition of service. We are seeking a highly dependable and motivated professional to take on the role of Administrative Assistant, Employee Benefits in our West Des Moines, IA office. If you have excellent attention to detail and communication skills and are looking for an opportunity to grow with an Employer of Choice, we want to talk to you! Basic Function: The purpose of this position is to assist in the basic operations of the department and provide support for staff in accordance with Holmes Murphy’s business objectives and standards of excellence. Responsibilities: • Provide support for 2 Leaders and other Employee Benefit Staff to include calendar management, travel arrangements, meeting preparation and small projects. • Enter data into Sagitta for accounting purposes. • Assist in preparing and reviewing communication materials, plan documents, RFPs, proposals, etc. • Assist with Zywave products and services and Agent 77. • Provide administrative support in the form of photo copying, maintaining department files, creating correspondence and forms, preparing client binders, etc. • Perform special projects and other duties as requested. • Employ Holmes Murphy & Associates Policies and Procedures to execute all job related responsibilities. Qualifications: • Minimum of 3-4 years administrative/clerical work experience in an office environment, preferably in a life/health, employee benefits or provider organization. Previous Administrative Assistant experience supporting multiple leaders preferred. • High school diploma required, college degree preferred. • Ability to effectively communicate with office personnel and external customers/vendors using oral and written skills. • Ability to perceive departmental needs and effectively communicate to meet those needs. • Ability to operate a computer and working knowledge of various software packages such as Word and Excel. • Ability to work with detail, follow directions and maintain a high level of accuracy. • Ability to multi-task, organize and prioritize work, voluntarily extend hours, and/or solicit additional resources when necessary to ensure timely completion of tasks. • Ability to work independently as well as in team environment. • Ability to work regular core hours Monday – Friday, 8:00 AM – 4:45 PM. We offer a competitive benefit and salary package.


We are seeking a highly dependable and motivated professional to take on the role of Client Service Consultant in the Property & Casualty department of our Des Moines office. If you have demonstrated exceptional customer service skills, along with working knowledge of Property Casualty insurance and are looking to grow in your career, we would like to talk to you! BASIC FUNCTION: The purpose of this position is to evaluate the needs and risks of existing clients and assist them in creating an insurance program specific to those needs. This role includes understanding the client’s business operation and marketing those needs to the appropriate carriers to cover the risks of their business. The above service will be provided in a professional and timely manner. RESPONSIBILITIES: Client Service Duties: Demonstrates exceptional customer service and operates as an effective partner with clients to include, but not limited to the following: • Tracks expiration dates of current clients to ensure renewals are completed. • Reviews insurance in place and assess future need of client. • Evaluates and recommends insurance options for clients. • Consistently available for client inquiries, as well as responds to client requests in a timely and professional manner. • Maintains an awareness of all client service issues. • Researches and investigates client insurance issues. • Instigates meetings or telephone contact with clients to proactively address issues and explores opportunities to enhance services currently provided. • Investigates and identifies appropriate resources to resolve complex insurance issues ensuring client and sales team satisfaction. • May have responsibility for claim referral process management as follows: • Receives information on losses from the insured, claimants, or account executive and assist in referring the loss information to the appropriate company for processing. • Works with HMA Claims Department to provide follow-up, counsel, etc. as required to successfully complete the claim process for the client. Account Administration: • Prepares client renewal reviews and applications, orders renewals, and ensures accurate invoicing, as well as, the completion of required documents. • Accountable for account accuracy by ensuring that on-line customer information, as well as items received by carriers are accurate and current to include; coverages schedules, policy formats, policy endorsements, premiums, and invoicing. Technical Duties: • Manages various complex insurance plans such as claims made policies, loss sensitive risk funding plans, and loss development and loss forecasting. • Interprets policy contractual provisions, understands policy forms and general intent, develops manuscript endorsements to ensure appropriate action taken on coverage issues. Marketing/Sales Process Duties: • Participates in the new/renewal sales process to include; determining optimum markets for new/renewal accounts and prepares/deliver submissions. • Identifies and pursues opportunities for the sale of additional lines of insurance, as well as additional agency services such as loss control accomplished by understanding client business needs and in fostering strong client relationships. • Works with the sales team and Sr. Consultant, Client Service in obtaining submission data from prospects or clients to include losses, payroll, sales projections, company history, product brochures and other desired services. • Evaluates renewal quotes and as necessary interfaces/negotiates with carrier underwriter with sales team’s assistance, if required. • Develops and maintains relationships with company underwriters and representatives to develop broad product knowledge and effectively resolve client service issues. Team Duties: • Effectively coordinates client service responsibilities with Consultants and Account Managers. • Develops and maintains positive work relationships with team members to include; participating in team meetings, providing back up when necessary, communicating information, and effectively problem solving as situations arise. • Develops and maintains positive working relationships with Holmes Murphy staff to ensure customer needs are met. • Assists with development and mentoring of Account Managers. KNOWLEDGE, SKILLS, AND ABILITIES: • General knowledge of property casualty coverages and the ability to apply that knowledge in the performance of the job duties. • Ability to read, understand and analyze property casualty coverages, forms, and policies, as well as review business contract provisions and amend coverages to comply with provisions, as necessary. • Ability to learn to develop insurance markets, to analyze simple to complex coverage requirements, to identify appropriate resources, and to resolve insurance issues. • Ability to acquire and maintain an active state-specific property/casualty insurance agent’s license. • Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team members. • Ability to work effectively both independently as well as in a team environment to attain team and Agency goals. • Knowledge of organizational methods and the ability to manage multiple tasks/duties simultaneously. • Ability to operate standard office equipment such as; computer, calculators, copier, telephone, and fax machines, etc. • Experience with computer data entry required; working familiarity with Sagitta, Excel and Word. • Ability to learn and use carrier websites, and other programs such as Zywave, Modmaster, and others as required for the position. • Ability to perform simple to complex mathematical calculations. • Ability and willingness to consistently participate in internal and external educational opportunities to enhance knowledge of current insurance topics or relevant system improvements. • Ability and willingness to continue industry related education, such as CIC or ARM designation (recommended). • Ability to keep current on industry trends and develop relationships with contacts within the industry. • Ability to work daily and extended hours as necessary. QUALIFICATIONS: • High School Diploma required; college degree preferred. • Three to five years’ experience in an insurance agency or company. • Active state-specific commercial insurance agent’s license, or ability to obtain within three months of hire. • Industry specified designations such as CIC or ARM, helpful. • Available to work core business hours Monday – Friday, 8:00 AM – 4:45 PM.


Holmes Murphy & Associates is a privately held insurance brokerage firm offering business insurance solutions for property casualty, employee benefits, risk management, captive solutions and loss control. The dedicated career professionals at Holmes Murphy are passionate about delivering the highest-quality service while meeting the needs of our clients. We consistently seek the best talent in the industry to join our team and perpetuate this tradition of service. Innovative Captive Strategies, a Holmes Murphy company in West Des Moines, is seeking a highly dependable and motivated professional to take on the role of Employee Benefits Assistant to assist in the basic operations of the department and provide support for staff in accordance with Holmes Murphy’s business objectives and standards of excellence. This position requires a high level of accuracy and an attention to detail and timelines, as well as strong knowledge and skills in Microsoft Excel. Major Responsibilities: • Provide support for Employee Benefit Staff. • Intake information needed for underwriting and inputs into models for client proposals. • Assist in preparing and reviewing client communication materials, plan documents, RFPs, proposals, etc. • Prepare monthly experience reports and supporting materials. • Provide administrative support in the form of photo copying, maintaining department files, creating correspondence and forms, preparing client binders, etc. • Perform special projects and other duties as requested. • Occasional travel to client and vendor locations. • Employ Holmes Murphy & Associates Policies and Procedures to execute all job related responsibilities. Knowledge, Skills, and Abilities: • Excel proficiency regarding formulas, graphs, formatting is required. • Ability to perceive departmental needs and effectively communicate to meet those needs. • Ability to effectively communicate with office personnel and external customers/vendors using exceptional verbal and written skills. • Ability to learn and utilize advance technology associated with job functions. • Ability to use a personal computer utilizing various software packages including but not limited to Word, Outlook, Excel and Power Point. • Ability to work with detail, follow directions and maintain a high level of accuracy. Qualifications: • 3-4 years’ experience in an administrative, clerical or related role. • High School diploma required, college degree preferred. • Previous work experience in insurance or related field preferred. • Working knowledge of Microsoft software packages such as, Word, Excel, Access and Powerpoint. Ability to effectively use the internet/intranet. • Ability to work effectively both independently as well as in a team environment to attain personal, team and company goals. • Ability to work daily and extended hours as necessary. We offer a competitive benefit and salary package.



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Holmes Murphy is an Equal Opportunity Employer.


Disclosure to Executive Search Firms and Staffing Agencies:

 Holmes Murphy & Associates, Inc. does not accept contacts or resumes from any agencies, unless previous agreements have been made.  All unsolicited resumes will be considered Holmes Murphy & Associates' property, and Holmes Murphy will not be obligated to pay a referral fee.  This includes resumes submitted directly to hiring managers.